1 Day Course
The aim of this course
· To facilitate the effective solving of problems
· To implement an adequate system /procedure for documenting the problem solving process
· To provide a process that helps to prevent recurrence of problems.
STYLE AND FORMAT
Practical exercises are used throughout to re-enforce the tutorial parts of the course
COURSE CONTENT
Introductions & Course Outline
Introduction to Problem Solving
Why do we need a formal process?
The 8D Process
Discipline 1: The Team Approach
Discipline 2: Describing the Problem - Is/Is Not Approach
(Will include a case study example which will follow through the day)
Exercise 1: Case Study - Company Example
Discipline 3: Interim Containment Actions
Exercise 2: Choosing an Interim Containment Action - case study
Discipline 4: Identify & Verify Root Cause
Exercise 3: Case Study - Company Example
Discipline 5: Choosing a Permanent Corrective Action
Exercise 4: Case Study - Company Example
Discipline 6: Implementing the Corrective Actions
Exercise 5: Case Study - Company Example
Discipline 7: Prevent Recurrence
Exercise 6: Case Study - Company Example
Discipline 8: Close Problem Solving Project and Lessons Learned
All through the day we will introduce you to the 7 most common tools for problem solving in addition to the above
COURSE BENEFITS
· Provides the tools, techniques, and methodology, applicable to many problem solving siutations · Enables personnel to become more effective at problem solving · Helps the organisation to demonstrate to customers that problems are being tackled
DESIGNED FOR
Ideal for managers and engineers who need to introduce and manage problem solving quickly and efficiently.
Wemtech, Bordesley Hall, The Holloway, Alvechurch, Birmingham, B48 7QQ
Tel: 01527 595066, Fax: 01527 595033, E-mail: sales@wemtech.co.uk